We Care. We Listen. We Act.
Medical situations can be stressful and confusing. We are here to help.
RUHS Medical Center employs a Hospital Patient Advocate to find answers and guide patients and their families through the often-complex world of health care.
Whether you are having trouble making an appointment, your prescription is not getting filled, or your loved one has been admitted and you do not know where to find him or her – we work for answers and resolution for your concerns.
When you receive care at the Medical Center or its outpatient clinics, you can be assured that we are here to solve issues. We work with leaders throughout the hospital and clinics to get answers.
The department nurse manager associated with your or your loved one’s care is on the front line to help investigate and respond to any complaints or issues. You are not alone.
We encourage you and your family to make us aware of any concern promptly. You may speak with any member of your healthcare team regarding your concerns. In the event you are not satisfied, we encourage you to contact the Hospital Patient Advocate at (951) 486-4313. You may also contact the Hospital Patient Advocate by email at WeCareListenAct@RUHealth.org.
Hospital Patient Advocate
Presentation of a complaint or a grievance will not, in any manner, compromise your care or access to our services. You may file a verbal grievance with the Hospital Patient Advocate at (951) 486-4313. If you prefer to file a written grievance, please complete the Patient Grievance Form and return to:
Riverside University Health System
26520 Cactus Avenue
Moreno Valley, CA 92555